Returns and Refunds Policy

Returns and Refunds Policy

1. Returns

We want you to be completely satisfied with your purchase from LoveNook. If you have  defective product, you can return it within 14 days from the date of delivery.

2. Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer support team at info@lovennok.net within 14 days of receiving your order to request a return.
  • Provide your order number and details about the item you wish to return.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions.
4. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, unless the item received is defective or damaged.

5. Refunds

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that the original shipping charges are non-refundable.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and then place a new order for the desired item.

7. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

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